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Elements and Performance Criteria

1. Gather, convey and receive information for security work.
   • Locate, read and apply standard operating procedures, workplace policies and other written information required to complete work instructions to ensure compliance with legal rights and responsibilities.
   • Use listening and observation skills to receive and interpret spoken and non-verbal information.
   • Use oral and non-verbal communication to develop and maintain positive relationships, mutual trust and confidence.
   • Clarify understanding of received information with relevant persons using clear and concise language, questioning and summarising.
2. Request behaviour modification to maintain security.
   • Observe the work area and identify person demonstrating disruptive or inappropriate behaviour.
   • Exchange information with person using non-verbal and oral communication that takes account of social and cultural differences, and uses basic strategies to overcome language barriers.
   • Explain required behaviour and request modification in a manner that avoids an aggressive or hostile response.
3. Report security risks using telephone and radio systems.
   • Check radio or phone features and control functions to confirm sufficient battery and signal levels and that system is fully operational.
   • Select radio channel appropriate for the location and type of communication.
   • Convey security risk information using appropriate language, protocols and codes and following standard operating procedures.
   • Receive and answer incoming communications promptly using clear and concise language and following standard operating procedures.
4. Complete and store security records.
   • Write security incident details in notebook ensuring information is accurate, concise and easy to read.
   • Complete security incident form using clear and concise language and factual accuracy.
   • Use information technology to enter, save, retrieve and export security information in a manner that complies with organisational standards of style, format and accuracy.
   • Store information securely in accordance with standard operating procedures.